The Marygrove ITS Department is provided by Ellucian. The function of the ITS Department is to assist, promote, and develop the critical information technology structure of the campus.
On this site you will find the information you need to assist you in using the different types of software and services the ITS department supports.
Please note that the ITS department does not support hardware that is not owned by the college. We cannot repair personal devices such as laptops and cell phones. We do however assist in setting up services such as e-mail on your personal device.
If you are encountering a technology related Incident or would like to submit a Technology Service Request, please use one of the following methods to submit a Help Desk ticket:
For assistance with:
Please send an email to: firstname.lastname@example.org
Media cart requests must be made 2 business days in advance. Please keep in mind that the ITS department does not provide the portable projector screen,speakers, or microphone. Projector screens needed for the main dining hall, Denk Champan room, and Alumni Hall are provided by Elite. Please call Paul Paparell at 1407 for those items. A media cart consists of a computer and projector. A TV cart request is for a big screen TV and DVD player.
This is for report requests for report manager. When filling out the ticket for a report request please include which folder you would like the report uploaded to and what you would like the report to be called. If the report itself is time sensitive (meaning you need it by a certain date) please include that information in the ticket.
For requests to upgrade specific software pieces such as Firefox, Java, Adobe Flash, etc please click on the link below. For requests to have new software installed please keep the following criteria in mind:
For requests to move office PC's, printers, and phones please keep the following in mind before placing in the request:
Marygrove College's web services such as E-mail and WebAdvisor require that you are either a current student or an alumni. If you have not taken classes in a year, you are considered a returning student. Returning students must contact the Registrar's office to be reinstated to gain web services access. Once the Registrar assists you, please allow 24 hours for processing before accessing WebAdvisor, E-mail and Blackboard.
If 24 hours has past and access to web services are not working:
If your department requires a new type of software, or additional software licenses, your department head must approve of this. Once approved the ITS department can purchase and install the software for you. Please take into consideration need and cost. Also, there maybe open source alternatives you can use. Keep in mind that Windows 7 64-bit is the standard on all Marygrove computers. Make sure that the software you are requesting is compatible with this.
VPN Access is available to Faculty and Staff. VPN Access allows you to connect to Marygrove resources while off-campus.
This would be necessary if you need to access web based applications which are only available on Marygrove's network (such as Datatel and Report Manager).